Knowledge Base

Diia.pl stopped working? Check these things

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Online consultation: Diia.pl stopped working? Check these things

From today we are launching a new section: 🧐 Online consultation.

We see what questions foreigners most often ask us, so we will publish short and practical tips to help understand common problems and check how they can often be solved independently.

One of the questions we receive very often recently is:

❗️Diia.pl is not working — what should you do?

If the Diia.pl application does not work, does not open, or logs you out of your profile, it does not always mean a serious problem. In many cases the reason is quite simple.

1. Check your Trusted Profile (Profil Zaufany)

The most common cause of problems is an expired Trusted Profile (Profil Zaufany).

  • Diia.pl may stop working.
  • The application may not confirm your identity.

2. Carefully check your data when renewing the Trusted Profile

When renewing your profile, make sure all information is entered correctly, especially:

  • email address,
  • phone number,
  • personal data.

Even a small mistake may cause problems with the application.

3. Have your personal details changed? Update your profile

If you have:

  • changed your email address,
  • changed your phone number,
  • received a new passport.

These changes should be updated in your Trusted Profile and related services. Otherwise, problems with Diia.pl and other public e-services may occur.

4. Try basic technical steps

  • check your internet connection and app updates,
  • log out and log in again,
  • if necessary, reinstall the Diia.pl application.

5. If the problem persists

The reason may not be technical but related to your legal status or data stored in official registers.

We help explain such situations and indicate what should be checked and what steps may be needed in a specific case.

📌 Tip:

  • save this article so you can easily return to it,
  • share it with friends who may have a similar problem,
  • contact us if the issue still remains unresolved.

Do you have questions? Contact us

📞 Hotline:
+48 573 338 377

📱 Viber / WhatsApp:
+48 789 085 083

✉ E-mail:
info@inteuro.info

We provide assistance in four languages: Polish, Ukrainian, Russian and English.

Support is provided by

Stowarzyszenie Integracja Europa-Wschód

within the project
“INTEURO – integration of foreigners in the Świętokrzyskie Voivodeship”.

The project is co-financed by the European Union under the European Funds for Migration, Borders and Security.

#Funds #EuropeanFunds #INTEURO #Kielce #Swietokrzyskie #Foreigners #DiiaPL #KnowledgeBase

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