Changes in ZUS customer service – how to book an appointment at a branch?
Important information for ZUS clients – changes in the service system
The Social Insurance Institution (ZUS) has introduced changes in the way clients are served at its branches.
If you are planning a visit to a ZUS office, it is worth familiarizing yourself with the new appointment booking rules. You can now reserve a visit in advance online through the PUE ZUS system or by phone.
🗓 How to book an appointment in advance?
Via PUE ZUS
After logging into the system, select the “General panel” tab, then “Visits” and choose a convenient date and time.
By phone
You can also schedule an appointment by calling: 41 367 71 50.
📍 What should you do after arriving at the ZUS office?
- Find the terminal (ticket machine).
- Select the “Wizyta zarezerwowana” option.
- Enter your PUE login received in the appointment confirmation (SMS or e-mail).
ZUS encourages clients to plan visits in advance. Booking an appointment earlier helps avoid queues and saves time.
📌 Important
If you need help with ZUS matters, documents or the PUE ZUS system, you can contact our team at the INTEURO Center.
INTEURO Center
Do you have questions or need support?
Support is provided by
Integration Europe – East Association
as part of the project “INTEURO – integration of foreigners in the Świętokrzyskie Voivodeship”.
The project is co-financed by the European Union under the European Funds for Migration, Borders and Security.
#INTEURO #INTEUROCenter #ZUS #PUEZUS #Information #Kielce #Swietokrzyskie
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